The first time I went there, I was in severe pain ...

The first time I went there, I was in severe pain which I was told required an operation done asap. I was placed in the waiting with no pain killers from10pm - 5am. However, the next day at around 8-9pm I got to settle in a too after being shifted several times. I was given a single dose of a perkeset pill at 7am that morning and received IV at around noon. (still on IV, and was told I could not eat, when they had no plans or estimated time as to when I would get to go through my operation). Every day I was told I could not eat because I "could" be going to my operation at any minute. This went on for about 4-5 days. During that waiting period, I was only able to experience 1 wonderful nurse which I don't remember what her name was. After all those days of experiencing the worst service and care I was sent home with nothing done. I saw a family doctor and was told I should have had the operation done regardless of what happened - this goes to show the kind of knowledge those nurses had. 4 months later, I had the same problem and went to another hospital (Markham Stoufville - which is amazing btw), told them my situation months ago and was told the same thing - "they should have still operated on you." Today, my 6yr old niece was having severe dry coughs which led to a fever. She laid in bed, cried and coughed uncontrollably. She was also having a hard time breathing. I got worried and of course took her to Mackenzie Health since it is the only one closest to my home and thought I'd give it another chance - but today was just THE LAST OF IT. I got there at exactly 11:20pm and waited until 2:40am to see a nurse. Finally, I got to see a Chinese, Male Nurse which I didn't get to get the name of. He worse glasses and wasn't fully fluent. He was very sloppy while checking her, it was like something I could do at home. He asked me 2 quick questions and wrote me prescriptions. This barely took 20 seconds. I waited 3 and a half hours for nothing. NOW, you can understand how frustrated and mad I am. After he wrote it, not with a single last word, he handed me the prescription and walked off. I had to come after him to ask him if there was anything he could possibly give to her for the time being because it is midnight and I didn't want to come across any complications in the middle of the night. He barely looked at me when he answered and said "Yea, go buy it at Shoppers Drug Mart or something." I was not about to put up a fight with this horrible nurse and service I received from him tonight with a 6 year old who was sick as hell and dying to go home and get some rest. If only I could remember his name, I would suggest everyone who is reading this to be sure to not go through him during an emergency because he is very sloppy and will not get anything done for you. I do not understand how a hospital does not have any medication to supply a patient with if they asked for it? I did not ask for a bottle, I simply asked for any remedy I could let her take to get her through the night. I didn't wait 3 and a half hours to see a poorly educated nurse and get prescriptions which I probably could have resulted to any other alternative that didn't require a note. Yet, I got nothing.I highly suggest nobody to go to this hospital. You may come across 1 or 2 wonderful nurses with a great and bright attitude who meet and greet you properly and is consistently checking up on you as they should because you are a patient in need. I also highly recommend whoever runs this hospital to have stop stiffing out and have more then 1 nurse on duty. In addition to it all, the nurses don't seem quite knowledgable so training is very much needed as well. Stocking up on medication to supply your patients might also be very important. My suggestion to all my readers who may have to visit Mackenzie Health, please take into consideration my story if you are planning to have any remedies to cure whatever it is you are going though. You might get luckier with Tele-Health.Good luck to all!