Brian Beldner

Review of Extended Stay Hotels

I arrived at midnight with my 2 small kids on Febr...

I arrived at midnight with my 2 small kids on February 9th after a long flight with a confirmed reservation in hand. Spent 1.5 hours in the lobby, was told the hotel was overbooked by multiple rooms. Other people in the lobby attempting to check in had the same problem. Eventually they tried to find another hotel, but everything was sold out due to multiple cruise ships leaving the next day. Was the worst travel experience of my life, especially with 2 small kids, no manager available to assist, and in the end I was literally told there was nothing they could do to help. They could not refund me at the moment, so I had to call for a refund 2 days later, but did get a refund eventually. Never again.