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ginger dishian

3 years ago

We recently spent a weekend at this beautiful hote...

We recently spent a weekend at this beautiful hotel. We have been coming her for quite a few years, but have not been in the past four since the renovation. We were very excited to be coming back to this beautiful place. Checked in later in the day and headed out to dinner. Champange was suppose to be in our room as part of the package, it was not. In the am we went down stairs to get a coffee which use to be set up in the lobby and was also free to the guests. It is now behind the front desk and has a $3.00 charge that goes with it. I am thinking my pricey hotel stay could at least cover the cost of the coffee.

Buffet in the morning was ok but the area where you stand to get an omelet is also the pathway for the servers to go in and out of the kitchen, very bad set up, people bumping into each other with hot food and beverages.

With our package we received one dinner per stay, which we always looked forward to in the past. It an elegant space with fine dining. Unfortunately that was not the case. The dining room was not full at all and the four couples who were there were placed on top of each other in a small area, when asked why we were told they was only one waitress. Dinner was ordered and we were waiting for our food when the waitress came over and said they were out of one of the main dishes (Lobster). Very disappointing as we were so looking forward to it. One of the other dinners was made incorrectly and then brought back cold and the steak was so rare my friend could not eat it. All an all it was by far very disappointing. But our waitress was so sweet trying to apologize for all the mishaps.

The following morning at breakfast same thing chaotic but there were only a few people in the dining room. When we asked to sit father away from everyone we were told we could not because those tables were set up for lunch!! It was 9:30 in the am on a Monday morning how busy could lunch get and better yet how long would it take to reset a table after we left.

It was a very, very pricy disappointing weekend I expect so much better from this caliber of a hotel!!

Not likely to return any time soon :(

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