I am completely APPALLED by the way your front des...

I am completely APPALLED by the way your front desk staff treated my parents this afternoon. Your front desk staff (who refused to give his name) but later when I called he answered and his name is JOSEPH cursed at my parents, threw their luggage, and was completely rude and screaming at them! Asked my Father if he thought he was Jesus Christ himself because my mom was wearing a religious shirt. Telling them he doesn t make enough to put up with people like them

This all stemmed from the fact that the handicapped room they reserved was not actually available for them to use, then the manager offered accommodations to make up for that, which he refused to honor. He tried to cancel my parents reservation multiple times despite them saying they still indeed need their room there.

I don t appreciate my mother being discriminated against for what she was wearing or the fact that she requires special accommodations. I don t appreciate their luggage being thrown. I don t appreciate your staff using every curse word in the book in front of my child!

You are in the hospitality business and this is unacceptable! Clearly this hotel has gone down hill and continues to go downhill considering last time they stayed here the housekeeper stole money from them.

I refer EVERYONE coming here to stay here but that ends TODAY. You should be ashamed! I will tell any and everyone what happened today. You should be glad that I wasn t there because I would have recorded Joseph s actions and sent it in to the news!