After making a purchase I had to wait 15 minutes f...

After making a purchase I had to wait 15 minutes for them to give me the item and pay for it. You have to pay in "customer service" (I would say, inadvertent), where they can handle returns, inquiries, etc. There are 4 employees there. I counted 40 people waiting for shifts, most of them standing because there are not enough seats.
I will never buy anything again at the FNAC.
No wonder he closed the Castellana store. I do not think he has much life left.