They refuse to call back, expect you to drive your...

They refuse to call back, expect you to drive your vehicle 2 hours away to get looked at. Had someone actually called me back and had a conversation this might be a different review. I have left message, after message, and nothing until a week and a half later where they said that they were denying the claim based on the fact their driver was on on the clock when he hit me. Coverage does NOT end when the vehicle isn't in operation. Ridiculous.