We stayed at Hansar for 4 nights in July 2019. Whi...

We stayed at Hansar for 4 nights in July 2019. While there are more spectacular hotels in this city of amazing hotels (and this is a pretty hotel), no one can possibly beat the service provided here. We had just had an early check in efficiently processed by Jay and Yana at the front desk, and were admiring the huge rooms when we heard a bump. Our 5 year old had tumbled down the sofa, and hit his head on the stone table on his way down. The scalp was bleeding and would need stitching. I requested a first aid kit from the front desk. Jay came over in a minute, and requested a hotel car right away to take us to the hospital. We returned back in a couple of hours with the baby taken care of at a nearby hospital. The hotel would not charge us for the car! Further, while we were gone, Jay came over twice to make sure my older kids were safe and comfortable at the hotel while their parents were away. The manager sent a small cake after our arrival, and everyone asked for the kids well being over the next few days. The people here make this a 5 star experience.
The hotel is in a quiet part of town, but the never-busy Ratchadamri metro is 2 minutes away. Restaurant food is good, but exceptional dining is next door at the Anantara. The pool and gym are great. TV sucks, but if you are in Bangkok watching TV in your hotel room, then you should have considered an alternate destination.