how does mr "Franco" put 1 star without knowing th...

how does mr "Franco" put 1 star without knowing the place? I am amazed at these "opinions" without notice ... I have been working there for 2 months. I do not say that everything is perfect, and I readily accept criticism when it is constructive, true and documented. But if it's just resentment or the desire to hurt, then it makes me smile because the reader knows how to make a difference ...