We tried to visit the zoo on Saturday and decided ...

We tried to visit the zoo on Saturday and decided against it after a few minutes of being there. Thankfully they gave a refund with little hassle. The website is misleading on what to expect in terms of safety from possible infection. I also called ahead of the visit to ask if people were social distancing, to which the employee said yes. When we arrived, there were so many people there it was hard to believe they were operating at lowered capacity. Hardly any visitors were wearing masks. The zoo should really require all guests to wear a mask at all times, especially if they aren't going to enforce the social distancing. The majority of visitors had little regard for how close they were to others. Also, I observed that while the zoo was tracking how many people entered and at what time, NO ONE was tracking when people left! So, it was quite possible that they lost track of just how many people were there at a given time. It was honestly nightmarish, and my family definitely won't be visiting again until covid19 is less of a concern. We got out of there as quick as we could. Again, grateful for the refund, but please, consider requiring masks for all! Not just your employees. Masks are so much more effective when everyone is wearing them. I saw one poor employee who was quite nervous as hoards of people passed her within inches on each side. Her non-medical grade mask won't do her much good if the visitors aren't required to wear them. I want to go back to "normal" just like many others, but we aren't there yet! Covid19 is still a concern for our community, and we all should be doing everything we can to protect each other.