Poor limo service that was prearranged. Very cold...

Poor limo service that was prearranged. Very cold hallway. TV remote in two rooms would not work. Elevator light that was to indicate if elevator was going up or down did not work. Front unattended door would not lock behind you allowing free access to hotel to anyone in the parking lot. Management not very responsive to concerns that I communicated to them. No response to two different complaints to the desk, one email to manager, and even an email from their corporate office on my behalf. For a Double Tree it was not even you to the standards of a Hampton Inn. Maintenance had to be call to the "Presidential Suite" to tape the window to stop severe exterior cold air penetration.