In the past five months I've had two incidents tha...

In the past five months I've had two incidents that caused enough damage to my vehicle to need body work. I have a 2011 BMW 335i and BMW dealers do not do body work so I had to look for a shop via my Insurance plans trusted auto body shops.

The first time I needed repair to my roof/sunroof due to a child throwing a river rock in the air and it landing on my car. I selected IFM systems in Bedford Hills, NY. Frankly, the customer service there was horrendous. I was told that I would recieve a call when my car was complete, never happened. I called multiple times and left messages with the receptionist for the manager. When I finally talked to the manager he tried to dismiss me as if he had returned my calls which was laughable. The repair work was good, however, they did a terrible job cleaning up all the handprints on my interior that they had to remove.

The second time I used Superior Auto & Collision Center. From the time I called to make the appointment until the time that I picked up my car from them it was classy customer service!

They conducted an inspection with me, immediately following I recieved a phone call with an estimate and possible appointment dates. I selected an appointment date and they also have a representative from Enterprise Rental Cars on site to provide a car ON SITE. No hassle.

Upon drop off of my car for repairs I was given a time frame for completion and 2 days later on the day I was told the work would be complete I recieved a call stating that my car was finished.

I arrived to pick up my vehicle and they had detailed the outside AND inside of the vehicle and it looked brand new. I was extremely pleased with the body work and how much care that they took in handling my vehicle and me as the customer.

I highly recommend Superior Auto & Collision Center due to my experience there!