Amanda A

Review of National Jewish Health

I was sent downstairs from the pediatrics office t...

I was sent downstairs from the pediatrics office to get insurance verification for an appointment that was a referral. The finance office clerk said the "system was down" and that is why my insurance wasn't verified. Then she told me to call my insurance. I finally had her call insurance, after she had me on my phone in her office on hold.
The clerk should have just called in the first place. When she got off the phone with my insurance and called upstairs, the doctor had a already cancelled the appointment for my baby. "I was afraid of that." She said.

Well, thanks for hiring people who are less than helpful. I am sure she was exceptional with sending the bill out for my "no show" that was due to her. I still have a baby allergic to something of which I kinow nothing about thanks to the cancelled appointment.

Every mother loves taking off work to spend 1 1/2 hrs at a hospital with a 9 month old, only to miss the appointment due to the hospital's "system being down" and the finance office who won't call insurance companies. I am sure I will be getting a bill for this horrible experience.