J R

Review of Melanzana Outdoor Gear Inc

Won the lottery back in late August placed my orde...

Won the lottery back in late August placed my order waited nearly 2 weeks and it still hasn't shipped. Decided it was worth calling to figure out what was going on, was told that I could come into the store to pick it up the next day and they would refund the shipping fee. Drove an hour and a half to get there 20 minutes before they opened and had to wait over 2 hours just to get in! Once in I was told that it had been sent out that morning even though when I called the woman said it would be set aside. On top of this one of the men working there seemed very upset at me for coming in to pick up an online order and scoffed at me for being upset that it had been mailed. Literally the worst retail experience I've ever had. I will be giving the order away because the last thing I want is to be seen supporting a business that treats there customers with such disrespect. I'll be sure to recommend to all of those I know that no one gets anything from melanzana moving forward due to this terrible experience.