We had a good experience at Margaritaville Resort ...

We had a good experience at Margaritaville Resort in Key West. While the room was wonderful and the view amazing, the very best aspect of our time there was an outstanding employee of yours, Stalin-front desk employee! He was very professional while being kind, and at times, going out of his way to help us senior citizens. From offering us a real nice room that was ready (because ours was not ready at promised 4pm), to getting us a taxi that was low enough for my spouse to step into, to opening the door for us and simply chatting with us. He should be highly valued!
We do have one very serious recommendation: You really need to have vending machines or a 24/7 store for us to pick up snacks at-I was so disappointed that when I asked about vending machines/store at late evening, I was told I could walk to the CVS...well, this front desk person was not my favorite!!!! Many of us simply can not just walk anywhere at anytime, and we really desired a bite to eat (ahh-after 10pm, no room service, either...). Other than this situation - though it is very real on our list as to whether we would consider returning - we had a real nice time.