Ryan Z

Review of Dogtown Cincinnati, LLC

Our dog was attacked on her last visit to Dogtown....

Our dog was attacked on her last visit to Dogtown. When we picked her up, she had a two inch gash on the inside of her ear and dried blood caked down the side of her face. It was very clear that the staff was unaware of the attack and had taken no measures to clean or disinfect the wound. I realize that dogs will scuffle from time to time, but it's the boarding establishment's responsibility to handle the matter professionally. Dogtown failed miserably in this regard.

We had to bring our dog to the vet first thing in the morning and they warned us that she could have lost her ear if the wound had been allowed to stay as dirty as it was for any longer. When we called Dogtown, we were fed a bunch of lies. They never called to find out what happened at the vet, nor did they seem to care about the hundreds of dollars that we were forced to spend at the vet because they had failed to properly address the situation at the time of the incident.

After two years as a very loyal customer (boarding 20+ times per year), I no longer feel comfortable bringing my dog to this establishment. Ever since the owner (Megan) stepped away from the day to day operations, this place has gone downhill in a hurry. Hopefully Dogtown is able to figure out what has gone wrong and take some corrective actions to re-establish themselves as the premier 24 hour boarding center in Cincinnati. As a long time customer, I wish them nothing but the best, but I will not be risking Sammie's safety by boarding her with them anytime soon.