The service was sub par this time. First we booked...

The service was sub par this time. First we booked a king room, they gave us a queen, had to switch rooms. It was handled quickly and was fine. Went to find the hot tub was not filled enough and wasn't hot. Told the front desk, by morning it was still not resolved. Then a fire alarm was set off. No help from the staff at all, the elevators were shut off and I could not find a stairwell to attempt to make it back to my wife who was on the 22nd floor at the time. Finally after about 10 mins we were told it was false alarm and there was nothing to worried about. My wife doesn't ever stay there again. We have been going there for a few years now and lately the service seems to be getting worse and worse.