I used Time Warner for a year before it became Spe...

I used Time Warner for a year before it became Spectrum. This 4 star review is weighed more for this location rather than the cable company in general. The customer service reps here have always been accurate, friendly and helpful, and I enjoy my experience here far more than with the online sales and tech support teams. Would give 5 stars to the employees here.

Minus 1 star because the company itself does drop internet signal quite often as others have noted. The telephone sales rep screwed up my address multiple times, even putting it in a completely different state. And it takes 4-6 weeks to get a refund after account account closure, which seems a bit long to me.