I see that there are a lot of pretty bad reviews. ...

I see that there are a lot of pretty bad reviews. I honestly have not had much of a problem with WoW!. I only have the internet service. My Bill is not outrageous. It's exactly what they said it would be. My only issue I had was when my account went south and when I paid the balance I was not told that it included the price for the equipment but never attempted to retrieve. But when I lost my job and my service was cut off they called wanted to collect the modem. I politely let them know it belonged to me because I paid for it. This was about 2 years ago. And here recently my internet has been slow. I called today and they will be sending someone out Thursday. I am overall pleased with my service and the customer service I have received over the years. They have been very helpful and prompt in taking care of my concerns. I hate that others have not had the same experience.