This was one of the better experiences that I have...

This was one of the better experiences that I have had with a dealership but it wasn't perfect. First, let me explain all of the good parts.

1) Quick - In and out in under 2 hours for the whole process including trade-in.
2) Customer Service - Everyone was great and they actually listened to what I had to say.
3) Selection - They had a lot of vehicles.
4) Willing to negotiate the deal.

The negatives are few but very important. Here it is: DECEPTIVE SALES PRICE! I want everyone to be aware of this dealers sales approach. It isn't terrible as long as you are aware of it and know how to navigate it. They have very reasonable prices on their vehicles. In fact the vehicle that I eventually settled on was at a price that I thought was very good. I didn't even try to negotiate with them on the price because I thought it was fair. When I went to sign for the vehicle I noticed that they had added $1700 to the final price. As I looked down the line-item sheet I noticed two items that led to the vehicle being too high. They were labeled as "Additional Fees" and "Nitrogen for life". I was very straight forward with them when I saw these two items. I told them that I flat out wouldn't pay them. It was very deceptive because they kept pushing the payment number and not the actual price. The actual final out-the-door price of the vehicle is the very last thing that you see. The $1700 broke down like this: $1000 for dealer fees (which they claimed were related to the document preparation, marketing, and other items.), $500 for window tinting, and then $170 for the nitrogen. I recommend that you don't pay any of these fees. You will pay a "Doc Fee" of around $450. That is standard with every single dealer that I have ever been to. This one had that "Doc Fee" AND this $1000 additional "Dealer Fee". No matter what they say this is just a way for them to get money out of you. I got them to take off the window tinting fee, the nitrogen for life, and some of the dealer fees. Had I been willing to spend more time I think I could have gotten all of the dealer fees taken off.

I think that this dealership is fine if you know this information up front. Here is what I recommend: 1) find the vehicle you like. 2) Decide if that price is reasonable and deal from there. 3) Once you move to the purchase of said vehicle make it absolutely clear that you will pay for only these items: Vehicle price (already negotiated), tax, doc fee, registration.

Finally, a word on payments. Please ask them not to discuss payment amounts with you until you go to financing. Ask them to talk actual final out-the-door vehicle price. Here is why: the $1700 in extra fees they tried to stick me with changed my monthly payment by $70. If you want to save yourself $70 per month for the entire term of the agreement (in my case 5 years) then be concerned with the actual line item charges on the bill of sale. Thanks for reading my review! I hope that it helps you keep from getting overcharged.