Lew Lorenzoni

Review of 906 Technologies

Do yourself a favor and avoid this business at all...

Do yourself a favor and avoid this business at all costs.

Please allow me to explain why...

After spending over $8,000 on a new business phone system and its installation with 906 Technologies, the lack of customer service has been nothing short of mind-bendingly poor.

One and a half trouble-free years after their installation, one of the business phones became unresponsive (unable to make or receive calls), and we contacted 906 Technologies to make a service call for the repair/reprogramming of the said phone and some additional orientation of how the phone system worked for new/future employees. (It should be noted that Troy, the gentleman who installed our system, was friendly and helpful)

However, instead of happily making an appointment to take our money and satisfy a loyal customer, they proceeded to explain that since we did not purchase a service contract, they would not come to our location without one...ever. Keep in mind that this contract would have cost us an additional $150-$200/month (or and additional $1,800-$2,400 every year!) on a phone system we already paid them over $8,000 for.

I spoke with one of the owners of 906 Technologies, Joe, who listened to my reasoning that we are already customers; customers who need assistance with a product that was both purchased and installed by his company. But instead of offering to assist, he deferred and gave the excuse that he'd need to speak with his business partners about allowing a technician to come to our location without the previously mentioned service contract.

Two weeks later, I have not heard back from Joe or anyone else from 906 Technologies, despite calling him and leaving a message requesting a courtesy call back.

I then contacted the phone system manufacturer and explained my situation. They tried to contact Joe at 906 Technologies. They too did not hear back from them.

Fortunately, the phone system manufacture linked us up with another local, U.P., sales and service provider to assist us (Gotech IT of Norway Michigan), and they gladly assisted us and have earned our business going forward.

As for 906 Technologies? As I started with, unless you enjoy being frustrated with terrible customer service, do yourself a favor and avoid this business at all costs. I know we will.