This USED to be my favorite fast-food restaurant i...

This USED to be my favorite fast-food restaurant in the area. I used to frequent this place 3-5 times each week. The service was usually good and the staff was always friendly. Unfortunately I don't go here anymore because of a few issues that have just gotten worse:
1. Can rarely get light-ice in my drink (I order through an app and I select light-ice). I hate paying for a drink that is just ice!
2. Usually missing condiments that were requested (especially ketchup). I understand you want to remain profitable, but not by shorting customers of condiments they requested.
3. No more curbside service! This was the only way I could get in and out of the lot in under 15 minutes. Drive-thru takes 20-30 minutes and carry out is a nightmare at this location!
4. Picking up large orders is always difficult. Every time I place a large order for our office I end up waiting an extra 10-15 minutes after the time scheduled to receive the order. You also have to go through the order line to receive these orders as staff just ignores you when you wait in the area they have designated! You should train staff to always ask if these people have been served.
5. When you order through the app, the staff doesn't give you a receipt. So there is no chance of randomly getting a free chicken sandwich unless you spend enough money through their app.

It's a shame, as I used to enjoy eating Chick-fil-A daily, but now I eat elsewhere.