Ian Hardinger

Review of Pedal Pushers Cyclery

All in all just an okay experience, as communicati...

All in all just an okay experience, as communication and customer service could be better. Had a last minute tire repair that needed to be completed, and they were able to squeeze me in for a relatively quick turnaround and work seems to be adequate. I dropped off the tire shortly after opening and I was told multiple times before departing it would be done early afternoon so I could pick it up by EOB. I was promised someone would call me. I called 15 minutes before close and was told and was told "It's been done for a bit - didn't someone call you?" No. The next day (today) my wife stopped by to pick up the wheel on her way home, and the customer service was lacking. She didn't receive communication about payment, rather just the associate stuck his hand out implying she should give him a card. When she asked the total was told "Your husband was already told this information". No, actually I wasn't, because I was never called, and when I was communicated with, I was told no pricing could be communicated until I picked up the wheel. I totally understand that things can be very busy, especially given the uptick of outdoor recreation during the pandemic and we all adjust, but your customers also shouldn't feel intimidated whether they are biking pros or someone just picking an item up.