This was a very different experience from the last...

This was a very different experience from the last time went. Last time was great. I couldn't of asked for a better experience. This time however, was anothere story.

The mini hard wasn't empty. It had the previous guests dinner in there. We found hairs in the bed. There were stains on the complementary gowns. We had to pay full price for breakfast just so we could have it in our room even though breakfast was included. The breakfast was average and not what I would expect from a 5 star hotel.

On the plus side, customer service was good. Everyone was polite and the Christmas decorations were just right.

Will we go again? It's difficult. Based on this experience alone, it's an easy no. However, we have been before and it was a completely different experience so we haven't written it off yet. I want to see some major improvements before go again