Carl Mills

Review of BRIGHTON AND HOVE CITIZENS ADV...

Consistently offer consumers poor advice. Do not u...

Consistently offer consumers poor advice. Do not understand the Sales of Good Act / Consumer Rights Act clearly or how it applies to the used car trade. We run a reputable business and look after our customers well,. Unfortunately CAB mislead people about there rights and just tell everyone "you have a case for a refund"no matter how small their issue. Example: I had a customer kicking off for a refund stating " he knows his rights" (because CAB told him his supposed rights).......Why? because his wiper blades juddered! Easy for us to sort, but he now wanted a refund. If CAB managed expectations we would have had a happy customer, instead we have an unhappy one because we "refused his rights to a refund". I would be more than happy to visit your office to discuss these problems further as i'm not alone in this and you're doing neither consumers nor businesses any favours with your misleading info.