My 65year old mother asked 3 times for help to get...

My 65year old mother asked 3 times for help to get some insulation down. She waited an hour then had to leave the shop to come and get me to help her, I then asked for assistance too and half an hour later realised it just wasn't coming. Together we were able to wrangle the 18kg bag down from the top shelf. When we informed the guy he clearly didnt care, not his problem really but I thought Bunnings were better than this.