A truly appalling company, I'd like to give them m...

A truly appalling company, I'd like to give them minus 5 stars, never mind zero stars!. They are organised to make it as difficult as possible to contact them & close for two weeks over the payment deadline period so that it traps the unwary into not being able to pay their ground rent on time. Last year we couldn't log into our account & our bank couldn't do a BACS transfer by phone so we ended up doing a 40 mile round trip to our nearest branch to make the payment before the deadline. HomeGround didn't reset our password until after the payment deadline.
This year we can't log into our account once again (despite the log in details being the ones that HomeGround gave us) so we may have to make the 40 mile round trip to pay if we can't pay by BACS.
We had an email months ago about a proposed rent increase & we queried it but we still haven't had a reply.