Xenia Jung

Review of Mohonk Mountain House

Have been coming to Mohonk for a few years now and...

Have been coming to Mohonk for a few years now and we are still not sure what happened to their service?! My husband usually gets a gift card for me for a massage at Mohonk. As you know the services offered at Mohonk's Spa are in the upper category, so above the average. I usually get a deep tissue massage with bath, which is a total of $320 plus tip. My husband usually drops me off and goes to New Paltz to have some coffee in the village and have lunch with our son. So, we've done it twice already but this year we were told that in order for him to come up and drop me off, he needs to pay $29. We've done it already twice and no one every mentioned something to us. We didn't agree with that and wanted to talk to the Manager, but the Manager was worse than the lady at the gate. Eventually, we were allowed to come up and my husband had to leave his driver's license at the gate (!!!) and in case he didn't come back within 15 mins, they would have charged us $29. I understand that there are rules, BUT a few objections here:
1. How is it possible that you can't make it possible for someone to drop another person off? Can't you have a 'drop off pass' or something where you put in the time and if the person comes late, you charge the balance?
2. I ended up spending over $350 at the Spa. Are you really in such a bad financial state, that you need to fight with clients who have been coming for several times now to the Spa, stayed over night, etc. because of $29.
3. Let your customers know what to expect, so they don't have to stand at the gate, get the cars behind them angry and wait for 30 mins to resolve an issue like that.
Incredibly disappointed with your service!