Christopher O'Connell

Review of Blacklane GmbH

Arrived at JFK to a text that Driver Daniel has ar...

Arrived at JFK to a text that Driver Daniel has arrived and can be reached on his mobile. I expected him to be outside customs at 15.10 as arranged but he wasn't there. Called the number and got the office who said he was outside and will text his vehicle number. A second text at 15.24 saying my driver is now Freddy will cell number and will arrive shortly outside. No sign of any Blacklane but plenty of UBER cars. Called his cell at 15.30 and he asked what terminal were we at???? Drivers clearly do not track our flight number as advertised. He arrived outside at 15.40 two lane out hooting his horn holding an iPad above the car with my name on it. I asked why the pick up was 30 minutes late and he blamed traffic. We did not see any traffic build up until we reached Queens tunnel.

Half hour late and we had to find him....not quite what was advertised.
Used UBER for the return, immediate and half the price.