Sophia Roberts

Review of Altoona Regional Health System

Went to the er coz of fever, sore throat and body ...

Went to the er coz of fever, sore throat and body pain. The wait time was 3 hours. 27 people ahead of me. The UPMC. Altoona hospital, I don t know why they can t take people faster. It was a Saturday. I pay for my insurance and was told I will be billed $350 if they take me in. Lol wish I made less money, then it would be free. Called the members services, they are closed in weekend. Looked up walk in clinics, they only open 8 am 1 pm. I guess people don t get sick on weekends for them. Was able to find a facility in Bedford which was open 8 am - 5 pm according to the website. It s an hour drive, but I took it anyway. Those wondering I did call them, but went to voicemail. When I arrived there it has a 8.5 by 11 paper saying because of summer the hours has changed to 8 am - 2 pm. No official stamp paper, nothing. I also called Medexpress to see if they took my insurance but they don t take partners network insurance. I don t know why anyone has not bring this up yet, UPMC is making lives of people more suffering. As a major provider of health insurance, they should think about the well being of there customer. The customer trust them with there life and well being. Not having customer care in weekends, not opening walk in clinics in weekends, and waiting to see a doctor for multiple hours while suffering in their not so comfortable chairs. Who is responsible for this ? Does the suffering even go to the concerned department ? If so why is there no change ? Is it because they have a monopoly and they don t really care ? There is a saying Health is the first wealth but not for UPMC Altoona. This is just my personal experience from UPMC health network.