Hanane Ch.

Review of The St Regis Saadiyat Island R...

The moment you walk in you get the beautiful view ...

The moment you walk in you get the beautiful view of the sea but than you turn right to check in and tell them your name the lady was soo overwhelmed that she barely looked at us or told us how long we should wait she just pointed at the seats and said sitt here. Finally after a wait it was our turn to check in we have informed them about the remarks (baby crib and our 5th year wedding anniversary) just incase. We entry the room very nice and big! I love the bathroom soo huge. We went swimming came after few hours back and still no crib! We called and asked again, they said it will come up now. We left for dinner and went to the Thai restaurant with a beautiful view. We ordered our dish at 7:15pm and received 2 main courses at 8:30pm. After that we were to tired my baby girl (9month old)was exhausted and just wanted to sleep! If they would have told us it will take an hour we would have ordered room service. I ate quickly and went to the room hoping the crib is in there. We called again than my husband went to the manager twice and we finally received it at 9:30pm. In the end we were so stressed and disappointed that we just wanted to sleep. We checked out before noon since we just wanted to leave this hotel we have spoken to the Manager again and he did not care and seemed very cold to us. This was our 5th year anniversary I would like not to remember! Thank you St Regis for making it a very disappointed experience!