Teyu Chou

Review of Advanced VTech

The owner and the techs were very helpful during m...

The owner and the techs were very helpful during my first visit with my Harley. However, when I came back the second time to replace my Corvette's tires, I felt somewhat cheated.

I called the owner several times to discuss makes, models, and prices of tires I should get for the car. I did this because Duxler in Libertyville had very competitive pricing. The owner was helpful and assured me that Continental ExtremeContact DW tires are a good choice for me and that for $1100, they can mount and align the tires. Happy with the result, I chose to come here because Duxler quoted me the same price but is considerably farther.

After dropping off the car, the owner called and said the tires came but the front tires ordered were the wrong size. He said I gave him the wrong size (which is possible, so no complaint here), and the correct size will cost $30 bucks more per tire and will have to be next week. I agreed.

Afterwards, he called and said one of the tire sensors is broken, and it'll be an extra $70. I agreed.

Then he contacted again and said my car is too low to be aligned on their machine, and that it'll be an extra $30-40 to do it on another machine. I declined and was a little frustrated by this point. I decided to go somewhere else because I was sick of these extra costs.

When I finally picked up the car, the car looked great. I signed the receipt and happily went home. But then when I looked at the receipt more carefully, I realized the tires were Goodyear tires and not Continentals. Not only that, the front ones were All season and the rear ones Summer Performance (Eagle F1 Supercar). I contacted the owner right away and he said he didn't remember us talking about Continentals, and thought we were talking Goodyears this whole time. I reluctantly asked if these tires are comparable to the Continentals and he said yes, which I found out through my research that Eagle F1 Supercar tires have terrible reviews.

I texted him later and asked if he can switch them out due to my extreme dissatisfaction with the tires, he ignored my texts and had not replied.

Very disappointed. I was extremely happy to have met a local shop with a friendly staff. I will now take my business elsewhere.