The issue was a vexing one, and the outcome was no...

The issue was a vexing one, and the outcome was not what I hoped for. However, the handling of the matter on the telephone was outstanding in terms of patience, willingness to work it out, and technical and industry knowledge. All in a very pleasant conversation. Almost made me forget that I would have preferred a different outcome, but I now understand the policy better. I do think that the website is misleading in terms of the amount of storage available for my plan.