***UPDATE from yesterday Oct 26th: a technician ca...

***UPDATE from yesterday Oct 26th: a technician calls and says hi I'm xxx from JM....I'm about 30 minutes away. I'm said excuse me? He said he needed to come test the gas pressure and lock the gas line? I'm so frustrated at this point it all sounds like Charlie Brown talking to the adults. I told him no, you can come when the inspector comes. Of they forgot to do something from 2 months ago and want to come at a raNdom time to cover thier butts well sorry not on my dime! Unless you want to reimburse me the $500 for the permit....three techs and a quality control person came out here originally and not one noticed they didn't complete the job.

Update October 25th: I just got a call from John moore asking if they can have the city of houston come inspect thier work they did. I asked why wasn't this done 2 months ago and she said she just found it in the paperwork....they charged us 500 for a permit they forgot to have inspected, and great John Moore experience! Now I have to take time off because they aren't organized or can't do work properly!

We had an issue with our tankless we need it to be repaired. They gave us three options...of course ranging from $10k (new system) to a mid level repair to $3k (get us back in service with our existing tankless. I asked how soon can we get it done...they said immediately and scheduled us for service within 3 days.
Day of service....they didn't have any of the parts needed....WTH. They said one piece was discontinued and the replacement part was discontinued. My boyfriend had to look up and provide them with the part number...should have known then this was not a good sign. That day was a waste. I had to arrange to work from home that day for the tech to advise they didn't have the parts.
They advised the system as installed incorrectly and here are the corrections that were needed. We paid the $3k. Re-scheduled to get the repairs made. System still giving us errors. Called the first "master plumber" his response. Call and get a technician sent oit. They sent out another guy and he tells us we need to replace our faucet? For an error that says gas line interruption? They replaced part of the gas line.
They sent the "quality" guy out and he looked over the stuff and said what they did was correct...however what they recommended didn't fix our problem. He also said they didn't install it so they didn't want to touch it....so in the end if THEY don't install thier own systems they won't fix it...so $3k later we still have issues. Oh the quality guy said he would call back monday and we didn't hear anything....now we are reaching out to another repair company...someone who will touch our system!