Terrible. Had a service call for a clogged sink a...

Terrible. Had a service call for a clogged sink and hot water not working on bathtub first. They had to come back to fix the tub a week later because they didn't have the parts, and they had to come back to snake the drain on the sink which was $175 extra because it "isn't covered". Next, the a/c goes out on Friday am. We call and the earliest appointment is Monday, unless we pay $105 off hours fee. It is 84 degrees in a house with 2 people and 2 pets. They have no policy to expedite a service call for a/c units being completely nonfunctional. We pay the fee, the repairman shows at 9:30 at night Saturday, tinkers for a bit and tells us that the compressor needs to be replaced and (surprise surprise) he has to order the part. When I ask how long, the order will not be placed until Monday, and it will likely be Wednesday at the earliest to repair the AC. This means we will be without AC in south Florida for at least 6 days. Mind you, this company calls itself an air conditioning service and repair company. What kind of repair company charges an extra fee to show up, and then can't actually complete the repair. This is easily the worst service company in existence. Do not give them your money, it is a complete scam.

UPDATE 1/10/15 - After the reply below was posted, I attempted to contact the President's Office twice, where I was put on hold for 20 minutes both times. The tech came on Thursday to replace the broken part, and did not have the correct connections to actually replace the compressor. He ordered the parts to come this morning to finalize the repair, and upon arrival the tech realized the part ordered was not the correct part for our unit. We were then told it would be Monday before the part could be ordered, and Tuesday at the earliest for the next attempt at repair. So we are currently at 8 days without A/C, and will be at 11 prior to the repair being completed. I am more dissatisfied with every contact with this company.