Cheryl Burke

Review of Tupperware, Orlando Florida (U...

I had a Tupperware Egg Tray container that would n...

I had a Tupperware Egg Tray container that would not close properly, so I requested from my representative to have it replaced; that was last year in September 2018. Tupperware sent my rep a picture of the replacement, which I have, because the one I had was no longer available. On November 21, 2018, Tupperware sent a picture of the offered replacement, which was the
"Tupperware Cold Cut Keeper + Deviled Egg Insert Trays (3) in Bordeaux"
I let my rep know that it was acceptable, even though it was not the same. I finally received my replacement in December 13, 2018; and, what I received WAS NOT what was represented? Tupperware sent me a container in the color Bordeaux, but sent me egg trays in the color of Aqua? Unlike the picture sent to me originally as a replacement. My rep requested the egg trays were not acceptable, they resent them in red; still not acceptable. I have been on the phone with Tupperware Customer Care, whom I might say, are rude, for more than a few hours today. They basically told me, you get what we send you. What? Tupperware MISREPRESENTED the replacement of the egg container which I had, that I had a hard time closing, and would not stay closed because it was defected. What Tupperware sent as a replacement in the picture, WAS NOT what was received? Tupperware misrepresented their replacement of the product and REFUSES to satisfy what they represented? A company that is worth millions, will not stand behind their representation as a replacement, and frankly told me "there is nothing I can do"; what? Okay, well I feel when Tupperware represents a "replacement item" to replace a defective product, they should stand behind the picture sent? What I received was like replacement of a container in the color of red, and the lid in aqua blue? Just doesn't look right. I asked the supervisor why it was so difficult to replace the item as represented? She said the Tupperware Warehouse where they manufacture their product, has no egg container replacements in any color. I asked how she knew this? She said, I just know. I have to say, that Tupperware does not stand behind their products and being the little woman here? They basically said, we threw you our scraps -- eat it and like it!
It is now more 4 months later, January 23, 2019, and Tupperware can not replace an item as represented. They DO NOT STAND BEHIND THEIR PRODUCT REPRESENTATION!