Lauren Mollett

Review of Fayetteville Otolaryngology

If I could rate this place less than one star I wo...

If I could rate this place less than one star I would. No problem with the doctors at all. Very professional, very good at what they do, but the front end staff and whoever handles billing and payment should be fired and replaced by competent human beings. We were never notified of any balance left to pay until we got to the appointment, and it had to be paid on the spot or else they wouldn't see her, even after I had driven all the way from Stedman to get my mom to her appointment. Thank god I had just recently been paid, or else we would've been turned away. Also, the woman who was handling the check in and the payment was treating my mother and I like we were below her. Definitely going to have a word with whoever runs the billing and payment department at this place. They really need to get their stuff together.