4 years ago

I went to Heritage Hyundai in Towson in order to b...

I went to Heritage Hyundai in Towson in order to buy a 2018 Hyundai Elantra car on Labor Day weekend. The salesmen Greg and Rich were really helpful and nice, but the manager Doug was extremely rude to me and my mom. Every time we asked a question, he scoffed and yelled questions like "Are you going to buy the car today or not?". I'm pretty sure customers have the right to ask any questions before paying $20,000+. I guess he may have had a long day? Who knows! But he didn't even look at us when he talked to us and we felt extremely offended and uncomfortable. I ended up buying my car at Antwerpen Hyundai in Clarksville with a significantly lower price, so if you want to be respected and buy a nice car with a great deal, go to Antwerpen Hyundai in Clarksville, NOT Heritage Hyundai in Towson. It was such an awful experience for my family and I. Very unprofessional!

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