Parika Dharamshi

Review of Dona Sylvia Beach Resort

The property is very scenic and has a lovely beach...

The property is very scenic and has a lovely beach adjacent. However the service is pathetic. We ordered French fries from room service which never made it and finally after 2 hrs we had to cancel our order. No one answers the phone on the front desk or housekeeping, we needed to check out but since no one was answering the phones we had to drag our own luggage back for check out. I had 2 little kids with me! They are very understaffed. We opted for this hotel because we had good experience at other Novotel properties. Refrigerator in the room wasn t working and I needed to store my medicine, after 5 calls and the trip to front desk someone came to finally replace it. Same with the air conditioning. Very disappointing experience overall!