Really unhappy with the service process in Westbro...

Really unhappy with the service process in Westbrook. My car was scheduled for service and I dropped it off at the address in the email/the woman told me over the phone. Apparently that wasn t the right place to drop it off, unbeknownst to me. When I called at 12, assuming my car would be ready, I got transferred 4 times. I was getting upset because I had no idea where my car was and no one had an answer for me. When I finally got a hold of the department that had my car, they told me at noon that my car still wasn t ready. This was inconvenient for me because I need a ride to go get my car. They also did not have a time for when my car would be available. My car was supposed to be done by noon. If I have a 7am appt there is no reason why my car should take over 5 hours for the service.