Scott Carmack Review of Courtesy Chevrolet Group (Phoe...
Bought a new Equinox at Courtesy back in June, got...
Bought a new Equinox at Courtesy back in June, got $6,500 off MSRP, although the advertised price was $7,500 off MSRP. The mistake according to the dealership was not their fault, so I purchased anyway because it was still a descent deal. Was contacted by Courtesy within a week about receiving a GM survey, and that anything less than totally satisfied on the survey was a failure for them. My reply was that I couldn t give a totally satisfied because of the advertising error that they took zero responsibility for. After much thought, I came up with a solution to make everyone happy.. If they would agree to provide me with $260 (MSRP) in vehicle accessories, which really cost the dealership less than $200, I would be totally satisfied. I looked at it as recouping 20% of the $1,000 dollar advertising error that went in the dealerships favor. The salesman stated from the new car GM, He said is ok getting these items for you to make your buying experience more pleasant here at Courtesy . Great, except I never got a survey from GM because they are random. So, emailed the salesman. Of course no reply. Turns out, they weren t concerned about my car buying experience, just receiving a great rating on the survey, obviously. So, as a retired disabled vet, I will start tomorrow, research contact info at GM and tell my story to whomever will listen pertaining to the shadiness of this entire scenario with Courtesy Chevrolet.
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