Currently stay at IQ Brooklyn. Took out a 5mb/s li...

Currently stay at IQ Brooklyn. Took out a 5mb/s line that s uncapped. From the time of installation till now (which is a month) I have received a terrible service because I can t even download pictures or watch any videos etc as the speeds are too slow. I ve complained about this numerous times but every time it s the same excuse (faulty equipment that needs to be replaced). I mean it doesn t take over a month to fix a problem.