Ok. First, I had an appointment that I was on time...

Ok. First, I had an appointment that I was on time for. I stood in front of the service desk for several minutes before anyone acknowledged me. Then, the person who did see me said he d help me but he was on his way out. The guy next to him had helped 2 different men who had walked in after me and was busy chatting about Rolex watches while I waited. A woman came through with papers in her hands and went to stand behind a desk looking very flustered. I waited some more. Finally a man who was walking through asked if I had been helped and took my keys and tagged my car. I told him I had an appointment for the 25000 oil change. He said they would do the 25000 service. (NO asking my name or looking at what I had scheduled or telling me that there was a tire rotation included in what was going to be done). I went to the waiting area and sat down. I waited about 90 minutes in a waiting area with such strong gasoline fumes that I developed a serious headache. Finally my car was done and the woman told me that I had to pay for the tire rotation. I told her that I had not made an appointment for anything other than the oil change. I paid and was directed across the parking lot to my car. I opened the door and the plastic was on the seat and the paper mat was on the floor and was covered in dirt. The car smelled very strongly of gasoline as well. I gathered up the plastic and paper mat and had to walk it all the way back to the garbage can in the service area. My car had not been washed or vacuumed (because even the service stuff wasn t taken out).
It took me a full 24 hours to get rid of the headache.
This is the second new car I ve purchased at this location and I won t be back.