Too much logistic problem for that they loose 3 st...

Too much logistic problem for that they loose 3 stars...
-It is currently 1:15am and the hotel is hosting a private party and concert...music is blasting (been that way since 10pm), windows vibrate and i cannot sleep...they didn't thought of informing other customers about it...just waiting for the music to stop...and not much i can do about it (told reception and apparently they can't do anything)...it's not coming from a noisy neighbor but the HOTEL ITSELF...

-lots of trouble during booking. We booked online a room and when we arrived where told it wasn't available. happened a second time when we wanted to add a night and booked it online, we where told that the website ehere we booked the room eas wrong and if we tried booking on the actual website it wouldn't be there (checked the website it was there) --> make sure to sell the right amount of room in the future)
-when we finally got a room there was supposed to be a double bed and a couch that transformes into another double bed. The staff there told us it wasn't true and should have booked a room with twins bed if that is what we wanted (no, we wanted two double bed and a large room) so they set up a stiff kids bed instead (had my feet hanging out of it the whole night)... turns out they just didnt know how the couch worked and the morning staff did turned the couch into a double bed for the next night... still had to go through a night on that terrible kids bed...

-the waiters where really really great but we spend 2h30 at the restaurant for a mini steak tartar and chicken...wayyy to slow.

On the good side: Well, the staff in really nice and helpfull. Decoration is pure scandinavian and is really beautiful, food is good, breakfast is nice, rooms are nice. I would have given 5 stars if we didnt have so much problem EVERY SINGLE DAY we spend here and we are almost staying a week.