carlos gonzalez-vilardell oliveros

Review of The Gresham Hotel

The cleanliness of the establishment and the room ...

The cleanliness of the establishment and the room service leaves much to be desired. Also the interest of the staff in charge of it: we went with a 2-year-old baby who unfortunately vomited some milk on the carpet at night. We tried to collect and clean everything as we could at dawn. We apologize and let you know the next day. The room service in the morning was there ... but it was cleaned but only halfway. They left obvious remains. They were in a hurry? ... And immediately it began to smell very bad. Despite asking several times during the day at the reception a complete cleaning did not attend us and nobody came to complete the cleaning. Throughout the day nobody showed up despite requesting it. At night you could not enter the room - let alone sleep - because of the very strong smell. When claiming again at the reception -and repeatedly- to send someone with a carpet vacuum, only one employee (22: 15h) of those who were at the entrance was presented with a glass cleaner spray ? and a rag. He tried to do what he could, which was no use. He told us to put the air conditioner to avoid the smell (18 degrees and raining). It was a very very unpleasant night and a bad memory.