Room was not what I would expect from a 5 star hot...

Room was not what I would expect from a 5 star hotel. First thing was the commode was rusty. Asked for a room with two beds got there and was told that the only thing available was a king bed and pull out sofa bed. No one came to clean our room so at 5pm I called and was told that the points were being added to his awards instead of cleaning the room what kind of bull crappie was that. Then we asked for a late check out today and cancel the room for tonight and was told ok found out on the way home they charged us 695.00 for two nights. When the room would not have been that much for the whole week. Never again. So to make it clear we stayed 2 nights and had to call for clean towels and for some one to empty the trash. Had no cream and sugar for coffee this morning had to find someone yesterday morning and get sugar off the cart. On hold with the office about the charges over 30 minutes with no solution about the overall charge. Was told they were with a customer and would call him back. Will not recommend them to my friends. Give them the worse review possible maybe not even a star