Bad experience with this company.. super unlucky t...

Bad experience with this company.. super unlucky to have bought from this company.
When I bought, there was guaranteed on-site warranty. But when I called in to ask about it to repair my laptop, they claimed that if urgent, bringing in would be faster than on-site as it would take about 8 or more days.
hence, I brought it in, and they assured me it would be fixed in 3 working days (I expected it to be fixed on the day itself since they said if urgent to bring in.On-site warranty is a lie.). However, even after 5 working days, they have yet to call me that my laptop is done. I was really frustrated at this point as I needed my laptop urgently for school. I called them to check if it was ready for collection, but it was not. When I called, the person seemed really unsure about my laptop repair status, which Is unprofessional. Then, I called in again to enquire why it took so long for them to repair and WHEN I can collect it. They then promised to call back in again. After 2hours, they called back and said that my laptop was ready for collection, however, the time that they called me was already past their closing timing, which meant that I had to collect it the following week! Really disappointed as I had already cleared my timing, expecting my laptop to be ready for collection but it was not. I felt really cheated as in the first place, they said by bringing in the laptop, would be faster since I was pretty urgent to get it fixed, and in the end I had to collect it after 1+ week, which is actually equivalent to getting them to come to me n fix it. So in conclusion they made me go out of my way to their servicing place which is not located easily, and eventually had to wait SO LONG to get it fixed. Furthermore, they promised that they will call before resetting (if needed), and they told me on the call that they redownloaded the applications inside. don't ever buy from them