Pillow has black spots on it, they are throwing ou...

Pillow has black spots on it, they are throwing out mattresses with black spots on it, claim is that they have no bed bugs. They lost my reservation for several hours, claimed that my company didn't have any reservations, even though fellow employees already had rooms there going back several days. Deadbolt works, there is no door chain. There are 2 peepholes, 1 high and 1 low. There was a pubic hair in the shower upon arrival. All of the furnishings are outdated. The only saving grace is that the mattresses are covered, but they are also old. There are flights of stairs and no elevators for the fact that all buildings are multiple levels; 50lb suitcase. You don't need a gym here, their architecture has provided a workout for you. Water pressure, water heater, a.c. work fine; didn't try the heater. Have yet to locate the do not disturb sign. Constantly feel itchy in this room.