Margaret Nystrom

Review of Wake Forest Baptist Health - D...

Awful service. It's been over a week since asking ...

Awful service. It's been over a week since asking for a med refill. My drug store Walgreen's has requested a refill SEVEN TIMES and still no response. I requested a refill FIVE times and nothing. NO calls. No emails. NOTHING. A diabetic with heart issues should not have to go through this to get their own meds refilled. This is not a new med! This happens all the time. There is no accountability. The patient website, MyWake, indicates there will be a response in 1-3 business days. Right. It's been over seven days. I called today and the nurse said today they just got a request. I told her it was not true. There has been over 12 requests total. She didn't say anything, nor apologized for the delay. I have no other choice than to go to DHP. It is my Medicaid Medical Home. A few months ago I asked for a referral for an orthopedist for shoulder pain. MONTHS went by and NO RESPONSE from my PCP. Still I was suffering with pain and could not use my arm or sleep. I asked a nurse from another office and she gave me a referral in ONE DAY. Found out the shoulder pain came from a severely torn rotator cuff, a tumor, and severe degenerative bone disease!