I had a pretty horrible experience here. My flight...

I had a pretty horrible experience here. My flight was delayed getting into the city and I didn't end up getting to the hotel until 2am only to find out they gave my room away and were completely booked. They had to send me to another hotel for the night. On top of that when I did return the next day, the WiFi in the rooms was not working for the remainder of my stay (2 days). I was there for work and not having WiFi in the room was really inconvenient. I'm a Hilton honors member and travel a lot for work. I decided to look at switching to Marriott but if this is the experience they serve their customers, I'll probably stick with Hilton.