I called DME Direct with a low air loss matress pr...

I called DME Direct with a low air loss matress problem. The matress had leaks and it was ruining the pump. I had gone through three pumps at a hefty price.

Mr. Bruce from DME Direct was very professional and no nonsense in helping me solve my problem. His company managed to replace the system under warranty at no cost. He even delivered and installed the new matress and pump at no cost. It was the best experience I've had when dealing with a durable medical equipment company. Being paralyzed and heavy set I've had to deal with quite a few of these companies and my experience with DME Direct was by far the most professional and courteous.